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Cakes by Edith Policies 

You are encouraged to read through the following policies before submitting a cake order . 

Customer Expectations

  • The client is expected to clearly explain verbally or in writing what they expect from Cakes by Edith. If a client needs to change colors, flavors, or theme they should contact Cakes by edith immediately. Changes cannot be made less than 3 days prior to their event date.

  • Cakes by Edith does not make replicas.  Exact copies, colors, designs, images, etc. are not guaranteed. Do not place your order if you do not agree with Cakes by Edith having creative freedom with your order.

Cancellations/Refunds

  • Deposits are non-refundable and non-transferable.

  • In the event the client wishes to cancel their order, the deposit will not be refunded.

  • Refunds will ONLY be given if Cakes by Edith fails to produce the order in full.

  • Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.

  • Colors are not always exact. Cakes by Edith will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.

  • If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by Cakes by Edith.

  •  If you wish to have fresh flowers arranged on your cake, it is your responsibility to supply the flowers. 

  • Post-Setup Precautions – Once the cake assembly/setup is complete at your event venue, Cakes by Edith Bakery is not responsible for any damage to the cake other than damage that occurs as a result of improper construction/production. If your venue is outdoors, it is your responsibility to take the necessary precautions (shading, level ground, insect netting, wind protection, temperature control, etc.) to ensure that the cake remains intact beyond initial setup.

  • Cake Pickup Disclaimer​: You acknowledge that once you have picked up your cake, Cakes by Edith Bakery­­ cannot be held liable for any damage or failure that may occur once the cake leaves our store. Once you have the cake, it is your responsibility to transport it directly to the event venue and not leave it unattended in your vehicle or anywhere outside.

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